Vinos El Cielo Reviews

Vinoselcielo.com offers a range of wine experiences and bottles with varying prices. For individual experiences, prices start at MXN 1,280 for an interactive wine and chocolate pairing workshop, to MXN 4,600 for 'Un Día En El Cielo'. Group discounts of 10% are available for experiences like 'Arma Tu Propio Vino' and 'El Cielo 360'. As for the wines, the sparkling wines like G&G By Ginasommelier Blanc de Blancs start from MXN 845, while the red wines such as the G&G by Ginasommelier Gran Reserva Malbec start from MXN 1,399. The website also offers a selection by grape type, price range, and wine type, catering to various preferences and occasions.

Vinoselcielo.com, also known as El Cielo Wines, is celebrated for its premium wine collection. The offerings include Online Boutique, Virtual Tasting, RIEDEL Decanters, and Special Projects Champagne Piper - Heidsieck. They provide express shipping services with a satisfaction guarantee, ensuring customer contentment. The El Cielo Experiences are notable, featuring Restaurants Experiences in Cava, White Wines, Rosé Wines, and Red Wines. The Night of the Shooting Stars Flash Sale and Mexico Selection by WBC are among the special events that highlight their commitment to quality and customer experience. The website also emphasizes first-class direct support via WhatsApp and secure payments through Paypal® or Mercado Pago® platforms.

Vinoselcielo.com processes all card payments through the Paypal® or Mercado Pago® platforms. Customers have the flexibility to select their preferred payment method at the end of the purchase process. These platforms are chosen for their security, ensuring that transactions are protected from start to finish. This approach provides a secure payment environment for both local and international customers, whether they are using credit cards, debit cards, or PayPal.

For Vinoselcielo.com, the return policy states that customers have 30 days to return physical products and up to 48 hours before the booking date for destination experiences. Items must be unused and in the original packaging to be eligible for a return. Certain goods like perishable items, intimate or sanitary goods, hazardous materials, and flammable liquids or gases are not returnable. For refunds, once a return is received and inspected, notification of the approval or rejection of the refund will be sent. If approved, the refund will be processed to the original payment method within a certain number of days. Regular priced items may be refunded, but sale items cannot. Exchanges are only available for defective or damaged items. To return a product, it should be sent to the specified address in Mexico City, CDMX. As for the shipping policy, express shipping is available with next-day delivery to Mexico City or PAQUETEXPRESS® from 3 to 6 days to all of Mexico. Orders placed after noon will be prepared for the next business day shipment.

The contact information for Vinoselcielo.com includes various email addresses and telephone numbers for different departments. For general inquiries, the El Cielo Wine Cellar can be contacted at 646 151 6515, available Monday to Sunday from 11:00 to 19:00 hrs. For information about Vinícola y Experiencias, experiences and guided tours can be arranged via ngarcia@vinoselcielo.com or the same phone number. The Latitud 32 Restaurant at the winery can be reached at ayb@elcielowineryresort.com or 646 978 0012, while the El Cielo Resort Reception is available at ventas@elcielowineryresort.com or 646 978 0011. For Off Trade Sales to distributors and wholesalers, contact can be made through reservaciones@vinoselcielo.com or 984 141 8552. Special projects inquiries can be directed to aalvarez@vinoselcielo.com or 55 2740 2992. The Online Store can be contacted for online sales at ecommerce@vinoselcielo.com or 646 171 5631, and the Wine Club Concierge is available at wineclub@vinoselcielo.com or 646 128 5010. The physical address for visitation is Guadalupe - El Tigre Highway, Parcel 118, km. 7.5, Ejido El Porvenir, Valle de Guadalupe, C.P. 22755, Municipality of Ensenada, Baja California, Mexico.